Customer Experience Creation: Determinants, Dynamics and Management Strategies
Work
Year: 2009
Type: article
Source: Journal of Retailing
Authors Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne L. Roggeveen, Michael Tsiros +1 more
Cites: 127
Cited by: 2,726
Related to: 10
FWCI: 101.6
Citation percentile (by year/subfield): 99.99
Subfield: Marketing
Domain: Social Sciences
Open Access status: green