Journal of Retailing
Source
ISSNs 0022-4359, 1873-3271
Source type: journal
Publisher: Elsevier BV
Fully open access: No
In DOAJ: No
Article Processing Charge: $1,930
2yr mean citedness: 8.923
H-index: 221
I10-index: 965
Works count: 1,273
Citations count: 227,800
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
1988 · A. Parasuraman, Valarie A. Zeithaml, et al. · Journal of Retailing
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
2000 · J. Joseph Cronin, Michael K. Brady, et al. · Journal of Retailing
Consumer perceived value: The development of a multiple item scale
2001 · Jill Sweeney, Geoffrey N. Soutar · Journal of Retailing