OpenAlex | Corporate image and corporate reputation in customers’ retention decisions in services

Corporate image and corporate reputation in customers’ retention decisions in services

Work

Year: 2001

Type: article

Source: Journal of Retailing and Consumer Services

Authors Nha Nguyen, Gaston LeBlanc

Institution Université de Moncton

Cites: 64

Cited by: 1,021

Related to: 10

FWCI: 6.515

Citation percentile (by year/subfield): 95.25

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Sustainable Development Goal Industry, innovation and infrastructure

Open Access status: closed