OpenAlex | An examination of the relationship between service quality, customer satisfaction, and store loyalty

An examination of the relationship between service quality, customer satisfaction, and store loyalty

Work

Year: 2000

Type: article

Source: International Journal of Retail & Distribution Management

Authors Eugene Sivadas, Jamie L. Baker‐Prewitt

Institutions Rutgers, The State University of New Jersey, Burke Foundation

Cites: 36

Cited by: 864

Related to: 10

FWCI: 13.83

Citation percentile (by year/subfield): 99.98

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed