A survey on service quality description
Work
Year: 2013
Type: review
Abstract: Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a... more
Source: ACM Computing Surveys
Authors Kyriakos Kritikos, Barbara Pernici, Pierluigi Plebani, Cinzia Cappiello, Marco Comuzzi +5 more
Institutions FORTH Institute of Computer Science, Politecnico di Milano, Université Paris Cité, Délégation Paris 5, TU Wien +3 more
Cites: 73
Cited by: 320
Related to: 10
FWCI: 17.03
Citation percentile (by year/subfield): 93.67
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Sustainable Development Goal Industry, innovation and infrastructure
Open Access status: green
Funder Seventh Framework Programme
Grant ID 215483 (S-Cube)